case

Fulfillment managers & pickers have difficulties navigating, scanning, and picking orders on-time which caused customer orders to be delivered late and in-store orders not to be ready on time.

customer pain points

Small text styles, truncated product descriptions and tiny product images made it difficult to find and differentiate product items during picking. Inefficient UI layout hid customer notes and added unnecessary steps to scan item or totes. Slow connectivity & app failure made fulfilling orders 50% more labor intensive.

solution

Design ADA compliant UI, increasing component visibility by 213%. Decrease picking list by 40% and surface item scanning to list view increasing picks per hour by 14%.